At kotor.cloud, we understand that travel plans can change. We aim to keep our cancellation and refund process as transparent, flexible, and fair as possible for both our guests and local tour partners.

Please review our standard cancellation tiers and guidelines below before completing your booking.

1. Standard Customer Cancellation Terms

Unless otherwise specified on a specific tour’s product page (e.g., custom large group charters), our standard cancellation policy applies to all bookings made on kotor.cloud:

  • More than 24 hours before departure: 100% Full Refund or free rescheduling (subject to vendor availability).
  • Less than 24 hours before departure: Non-refundable. Cancellations made within 24 hours of the scheduled start time are not eligible for a refund, as vendors reserve the vessel and skipper specifically for you and cannot rebook the slot on short notice.

2. Weather & Safety Cancellations (Captain-Initiated)

Your safety at sea is our absolute #1 priority. Montenegro’s coastal weather can change, and maritime conditions are continuously monitored by our licensed captains and local authorities.

If a tour is canceled by the vendor or boat captain due to bad weather, rough sea conditions, high winds, or official maritime closure:

  • Option A: You will be offered an immediate free reschedule to another date or time slot that fits your holiday schedule.
  • Option B: If you cannot reschedule, you will receive a 100% Full Refund processed back to your original payment method with zero cancellation fees.

3. Punctuality & No-Show Policy

To ensure smooth operations and respect the schedules of other travelers on shared tours:

  • Arrival Time: Guests are required to arrive at the designated meeting point at least 15 minutes before the scheduled departure time.
  • Late Arrivals: If you arrive late and miss the departure, your booking will be treated as a “No-Show” and is non-refundable.
  • Boat Delays: If your speedboat is delayed in docking or your itinerary changes, please contact our support team immediately. We will do everything in our power to adjust your departure time or rebook you with your supplier.

4. Private Charters & Custom Packages

Certain high-value private charters, overnight rentals, or multi-day packages may carry custom cancellation terms (e.g., 48-hour or 72-hour free cancellation windows). Any custom terms will be clearly stated under the “Cancellation Terms” section on the specific product page prior to payment.

5. How to Cancel or Modify Your Booking

If you need to cancel or make changes to your reservation:

  • Self-Service: Log into your account at kotor.cloud and go to My Bookings to request a cancellation or time modification.
  • Contact Support: Email us at booking@kotor.cloud or message our local support hotline on WhatsApp with your Booking ID and reason for cancellation.
  • Refund Processing Time: Once a refund is approved, funds are typically returned to your bank account or credit card within 3 to 5 business days, depending on your financial institution.